REFUND & CANCELLATION POLICY
Last Updated: 20 March 2026
This Refund and Cancellation Policy applies to transactions conducted through https://brandosconsulting.com, owned and operated by Ravleen Enterprises, operating under the brand name BrandOS.
1. Nature of Products and Services
BrandOS provides:
- digital downloadable products
- business consulting services
- advisory sessions
- educational resources and frameworks
These are knowledge-based and digital services.
2. Non-Refundable Digital Products
All digital products including:
- downloadable files
- templates
- frameworks
- digital toolkits
- educational documents
are non-refundable once access or download has been provided.
Due to the nature of digital goods, such products cannot be returned after delivery.
3. Consultation Services
Payments made for consulting sessions or advisory services are non-refundable once the appointment has been confirmed.
If a client fails to attend a scheduled session, it will be considered a missed appointment and no refund will be issued.
Rescheduling may be permitted if requested at least 24 hours before the scheduled session, subject to availability.
4. Exceptional Refund Cases
Refunds may be considered only in limited circumstances such as:
- duplicate payment due to technical error
- payment processed but service not delivered due to system error
Approved refunds will be processed within 7–10 business days to the original payment method.
5. Cancellation Requests
Cancellation requests must be submitted via email to:
Requests must include:
- order reference
- registered email address
- transaction details
Cancellation requests submitted after digital access or consultation confirmation will not be accepted.
6. Payment Disputes
Customers are encouraged to contact support before initiating payment disputes or chargebacks.
Unauthorized chargebacks may result in restriction of services.
All rights reserved by RAVLEEN ENTERPRISES